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Contact Center, Automation, and Workforce Management

Browse our range of contact center, automation, and workforce management solutions to find what works for your business.


Contact Center

Customers have to be at the heart of modern businesses.

From offering technical expertise to providing unprecedented levels of personal engagement, getting help with a contact center solution can help a business maintain focus on the number one priority: customers.

There’s no need to take care of everything yourself. Invest in a contact center partner to help you achieve your business goals with the right people, tools, and technology for your unique needs.

Over and above the improved efficiency thanks to new technology solutions, the more important benefit is the expert advice and guidance that helps you elevate your contact center to first-class status.

What help does Contact Center Provide?

  • Business Consulting: Assist companies in completely transforming their employee and customer experiences to produce results that add value to their organizations.
  • Professional Services: A contact center that creates long-lasting client relationships results when the appropriate skills, best practices, and innovation come together.
  • Success Services: A contact center partner will work with you to meet your unique needs and move your business to the next level. You’ll have a single point of contact for all streamlined communication – a foundation for success.
  • Training and Education: With simple, adaptable contact center training that is customized to your needs, you may work more efficiently and quickly than ever before.

Check out the Contact Center solution from NICE


Leverage the power of automation and artificial intelligence to upgrade your customer services and unlock unlimited scalability.

Using automation in the workplace to provide customer service solutions is not about replacing humans.

It is about teaming up the power of AI alongside your employees to ensure an exceptional customer experience.

In this way, intelligent process bots act as your extended workforce. Automation is a tool that employees use to upgrade their service, solving customer issues consistently and efficiently.

  • Augment human potential at scale with automation that offers real-time guidance to employees when interacting with customers. Allow humans to spend less time on low-value tasks by automating those routine tasks. Gain further operational insights with AI-driven desktop data collection to optimize processes. These all serve to unlock employee potential.
  • Automation is a workforce multiplier as bots don’t take breaks, improving your capacity.
  • Benefit from customizable design features to create intricate workflows from one easy-to-use platform.
  • Ongoing automation analysis allows you to fine-tune your automation ROI over time.

Workforce Management

Ensure your employees are in the right place at the right time for maximum productivity to meet your business goals.

Bring all your staffing tools and resources together with an all-in-one integrated approach to unlock employee potential.

Of course, maximizing your staff potential trickles down to a great customer experience. And that’s ultimately the purpose of excellent WFM software – to empower employees to give the best customer experience possible.

Features of WFM software

  • Help manage and allocate employees’ skills and compliance requirements more effectively.
  • Collect data to produce well-informed reports with actionable insights on how employees work.
  • Sophisticated management of leave requests with forecasting and planning.
  • Greater visibility into activity management for a more detailed view of complicated task-based workflows to inform decision-making.

Benefits of WFM software

  • Hit your SLAs with optimum accuracy. Employer employees with better scheduling efficiency for a better CX.
  • Reduce the time spent on tedious tasks, minimizing the need for administrative overheads and reducing the cost of human error in the process.
  • Maintain better engagement with agents.
  • Be better prepared for unexpected changes and make quick staffing changes if necessary to adapt to any circumstances.
  • A truly digital solution to meet the digital demands of the modern workplace with new staff behaviors.

It’s simple. Leverage the power of AI with automated workflows and intuitive yet sophisticated interfaces in WFM software that makes agents’ and supervisors’ lives easier while minimizing costs.

Featured Contact Center, Automation and Workforce Management Partners


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Additional Areas of Expertise

Contact Center

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