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Unified Communications

The overall market for UCaaS (Unified Communications as a Service) is growing as businesses quickly realize the power and integrational capabilities of cloud-based phone software.

Transform your business’ communication capabilities by investing in the latest UCaaS software.


As expert UCaaS consultants, we can help navigate the potentially complex field of UCaas for you to work out the best solution to suit your business needs.


Our Process

  • We take the time to listen to your budgetary requirements and business needs.
  • We then offer an optional free audit of your service inventory as it stands.
  • The next step is to schedule an informational workshop exploring the possibilities of UCaaS for your business. We can do this in-person or remotely.
  • We’ll review the best platforms and their custom design options with you.
  • Present a comprehensive breakdown of all options and their prices, with pros and cons for each.

Hosted PBX and UCaas Continue to Grow

Due to its work-from-anywhere functionality, infinite scalability, zero-touch or low-touch installations, site survivability, and strong integration capabilities, hosted PBX is the Voice over IP (VOIP) solution with the fastest-rising market share.

Unfortunately, the fact that Hosted PBX solutions and UCaaS are skyrocketing in popularity makes it difficult for businesses to cut through the noise.

How do you know which of the many and multiplying UCaaS providers has the right solution for your business?

Defensive presents a selection of the best options for you based on a detailed analysis of your business needs.

We only share the providers we think offer an appropriate solution for your context.


Disruptive Total Cost of Ownership (TCO)

The total cost of ownership (TCO) measures the costs involved in acquiring, deploying, utilizing, and disposing of a piece of equipment.

Investing in UCaaS with our leading partners cuts down the TCO for your communication solutions:

  • No more purchasing equipment
  • No more unexpected configuration charges
  • No more truck rolls
  • No more irritating maintenance contracts
  • No more phone bills

We leverage our long-term relationships to offer the most cutting-edge features at the lowest price points.

Custom Options

When making any business decision, it’s vital to choose a solution that is tailored to your needs.

No single platform is the best performer and the best choice for all business types and sizes.

That’s why we believe in listening to your business context first before recommending a UCaaS provider. We know that there isn’t a one-size-fits-all solution.

That’s why we’ll then walk you through each custom option. We’ll outline each provider’s pros and cons and how they relate to your needs, priorities, and budget to help you make a well-informed decision.

Every business is different, and what we recommend to your business may be different from the next.

It’s about finding what’s best for you.

UCaaS Capabilities

  • Full Communication Spectrum Coverage – that includes voice calls, video calls, instant messaging, video conferencing, email integration, instant messaging, file sharing
  • Seamless integrations with other APIs (Slack, Teams, Zapier, Salesforce, etc.)
  • End-to-End encryption to offer secure communications
  • Sophisticated push notification system
  • Multi-platform support across Apple iOS, Android, and Windows
  • Infinite scalability as your business grows.
  • Unprecedented reliability with robust infrastructure
  • Integrated news feed to improve visibility and prevent data overload
  • Enhanced visibility on whose available to chat and what discussions are happening at any given time
  • Custom call flows to reflect the way your business works.
  • Interactive voice recognition (IVR)
  • Sophisticated methods for contact management
  • A mix of voicemail, voice notes, and video recording functionality to allow teams to stay agile
  • SSO (Single-Sign-ON)
  • Robust reporting with detailed call logs
  • Automated receptionist capability

Featured Unified Communications Partners


Featured Equipment Manufacturers



  • A feature-rich cloud phone system for businesses of all sizes.
  • What you know and love – the same experience of Zoom Meetings powers Zoom Phone’s enterprise-class VoIP feature.
  • Unparalleled scalability
  • Plenty of customization is available for your unique business context allowing how to communicate how, when, and where you want.


VBC activates conversations globally with voice, SMS, social, video, and more.

  • Supported in more than 40 countries with almost 100 world numbers for local inbound calling.
  • Offers flexibility with more than 50 business phone features.
  • Specific solutions tailored to small businesses
  • A reliable and secure contact center is available

8 x 8

8 x 8 offers the help of AI to optimize your communication workflows.

  • HD video with desktop and mobile screen-sharing
  • Collaborative contact center
  • Breaks down the silos between sales, help desks, services, and customers.
8 x 8
Ring Central

Ring Central

RingCentral offers flexibility and scalability to create collaborative cultures regardless of your business size.

  • Integrates voice, video, team messaging, and a host of other popular business apps
  • Team members appreciate Ring Central’s mobility capability, finding it easy to work from anywhere on any mobile device.
  • It can be scaled up and down in terms of capability at the touch of a button.

Why Defensive Networks?

Defensive is a Next Generation Solution Provider for a Cloud-First World. We exist to take the guesswork out of Cybersecurity and Information Technology procurement and adoption.

Defensive of your Brand.

We are trusted by leading enterprises around the globe.​

Defensive of your People.​

Let’s create harmony between Infosec, IT, Executives, End Users, and Finance.​

Defensive of your Time.

We’re straight to the point with technologies and strategies that work.

Defensive of your Budget.

Eliminate wasted expenditure and maximize the value of every dollar.


87 of the Fortune 1000
Over 1,400+ small, medium and large enterprises.

As Seen In


Why Choose Defensive for Unified Communications and Collaboration?

It’s essential to choose the right Unified Communications service provider. Whether it’s telephony, messaging, video conferencing, chat, or collaboration, Communications platforms are critical to the productivity and reputation of your business. The value of your business is directly tied to the ability to efficiently communicate and collaborate across your teams and with your clients. The defensive has a proven track record of helping organizations find not just the perfect provider for their needs. Still, tailor-fit the most cost-effective plans that deliver the best value to your business.


Additional Areas of Expertise

Unified Communications

Unified Collaboration